Please note that all the information contained in this web site and any booking or reservations are subject to our standard terms and conditions. To the best of our knowledge, all the information presented in this web site is correct and we cannot be held responsible for any errors or omissions. Reproduction or transmission of any part or parts of this web site is not permitted without the prior written permission of Ski-Val Limited.
Please read this section carefully as these are the conditions you agree to on behalf of your group when you book (including anyone who is added or substituted at a later date). By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them. You must be at least 18 years of age to book a holiday with Ski-Val and if you are under 18 and travelling with us, an adult must accompany you.
Your Contract is with Ski-Val, a trading name of ValSki Ltd and these booking conditions apply. No other conditions will apply to this contract unless confirmed by us to you in writing. This contract is made on the terms of these booking conditions which are governed by the laws of England and both parties shall submit to the jurisdiction of the English courts. Our contract with you is deemed to be made at the offices of Ski-Val, The Ski Barn, Shortlands, Middlemoor, Tavistock, Devon, PL19 9DY. A contract between us comes into effect once you ask us to confirm a booking and upon receipt of due payment (either deposit or full payment as appropriate) which should be within 24 hours.
A deposit of £200 per person plus £200 for any empty beds within a chalet is required if you book more than ten weeks prior to departure, or if your booking is made within this period the full amount is payable immediately. A contract will come into existence between us immediately we receive payment from you of either a deposit or full holiday payment, as appropriate. By making such a booking you are deemed to have accepted these booking conditions which form the basis of all contracts. You must complete our online booking form, upon receipt of which we will forward your confirmation invoice. When you receive your confirmation invoice, please check all the details carefully to ensure they are correct, as this forms the basis of the contract between us. If there are any discrepancies, please bring these to our attention within 7 days of issue, otherwise we will assume the details shown are correct. Errors in costing are rare but should there be an obviously incorrect price, we will issue a new invoice and will not be bound by the amount quoted on the incorrect invoice.
Final Payment is due ten weeks before your departure or at time of booking if within this time, ideally by bank transfer to our account. Late payments will be subject to a 2% levy and we also reserve the right to cancel without refund. Regrettably all card payments (sorry we do not accept AMEX) incur a handling fee of 3%. An additional surcharge will be applied for use of multiple cards for a single booking (£10/card plus applicable fees). Our preferred method of payment is via bank transfer to our account.
The group leader must complete the online booking form on behalf of all the group and is responsible for ensuring that all group member's details are correct, that all have adequate insurance and for collecting full payment. All correspondence is with the group leader only. Final balances must be paid by one payment, ideally by bank transfer to our account and received no later than 10 weeks prior to departure, failure to do so may result in a 2% levy or holiday cancellation. (If payment is made by more than one cheque or card there will be a charge of £10 per cheque/card payment in addition to the normal 3% credit card charge). Names of all group members must be supplied at least 10 weeks prior to departure. Changes or additions to names after the 10 weeks will incur a £35 per name administration charge and if within two weeks of travel there will be a £50 charge.
Accommodation is priced according to the number of people staying there, if cancellation of a party member results in under-occupancy of a room, apartment or chalet, the cost of the holiday for those remaining will increase as they must pay the appropriate empty bed charge. Cancellations may also affect your entitlement to group free places. Such changes to costs as a result of reductions in numbers of your party will be shown on a new invoice.
We reserve the right to make changes and correct errors in advertised prices at any time before your holiday is confirmed. Price does not include any extra charges that may be made by airlines for added insurance and security costs. This will be added to your invoice but we reserve the right to increase or decrease this prior to your booking. The prices quoted on our website are based on the rates of exchange and other costs prevailing on exchange rates as of 1/9/17, €1.04. Once your holiday has been confirmed subject to the correction of omissions and errors we reserve the right to levy surcharges on the following items: government (including foreign) action, currency, aircraft fuel, over-flying charges, airport charges. Even in this case, we will absorb an amount equivalent to 2% of the holiday price excluding amendment charges. If we have to increase the cost of your holiday we will send you a final invoice showing the amount you owe us. If this means that you have to pay more than 10% of your holiday price, you may cancel and receive a full refund of all monies paid except for any premiums paid to us for holiday insurance and amendments. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.
Single Components – shown under the heading Extras on your invoice.
Certain single components, including but not limited to, lift passes and private transfers are purchased in Euros. Should the exchange rate result in a Sterling price increase any time prior to your UK departure date, you may have to pay such increase in full.
The availability of transport seats and accommodation is limited. Once our allocation has been filled, we may have to purchase more capacity. If this is the case the advertised prices/supplements may differ and we will inform you of this at the time of booking. If it has been necessary for us to secure additional flights you will be required to pay such costs at the time of booking. The full cost of the additional flights are non-refundable in the event of cancellation,
Reductions & discounts
Any holiday reductions such as group discounts, child reductions, room reductions, independent travel reductions etc are only applicable to published price and not to any supplements or taxes. They are not available on reduced or late availability offers and are always subject to availability.
Cancellations and alterations by us
We plan our holiday arrangements many months in advance, therefore it is sometimes necessary to make changes to the holidays as described. We reserve the right to change travel arrangements after this contract has been entered into. Your invoices wil show the latest route timings and these will be subject to change. The times on your itineraries may also change due to circumstances beyond our control.
Generally our chalets (with the exception of our larger chalets) are booked on a sole use basis, however, on occasions we will accept individual and small group bookings in our chalets. If you do not fill all the beds in the chalet then we reserve the right to move you to a comparable chalet if we subsequently receive a booking for the whole chalet.
Most of the changes are minor which we are not obliged to advise and for which no compensation or refund is due. If we are forced to make major changes (as defined below) we will advise you as soon as we are in a position to do so and you have a number of options available subject to compensation payment exceptions.
- Minor Changes - alteration of flight/airline routing, aircraft type, overseas arrival airport/sea port/station, of travel timings by less than 12 hours, change of room or change of accommodation to another of the same or higher standard and any other change not specified as major.
- Major Changes - change of UK airport/departure points (excluding airports/ ports/stations in the same region, e.g. London airports), resort, flight times by 12 hours or more, or to a lower standard of accommodation and cancellation of holiday. If we are obliged to make a major change to your holiday as defined above or we cancel the holiday within 71 days of the original departure date you may choose to (a) accept the changed arrangement, (b) purchase another available holiday from us, or (c) cancel with a full refund.
You must advise us of your choice within 7 days of notification. Whichever option you choose, you are entitled to the following compensation: notification of material change more than 71 days before the departure, nil; 56-43 days £10pp; 29-42 days £20pp; 15-28 days £25pp; 0-14 days £30pp. We shall be under no further liability to you, nor shall we be liable for any costs or expenses outside the holiday cost. Compensation payments will not be paid to those on free places and will be paid on a pro rata basis where children have received reduced price places. These compensation payments do not apply to reduced price holidays. Compensation is not payable where the change is made as a result of unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even with all due care. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or if the change is a minor one.
Force Majeure: We regret that we cannot accept liability or pay compensation where the performance or prompt performance or our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss or expense of any nature as a result of "Force majeure". This means any event which we or the supplier of service in question could not, even with all due care, foresee or avoid. Such events may include but are not limited to war, riot, civil strife, terrorism, strikes, industrial disruption, natural disasters, fire, technical problems or accidents with airports, ports or transport, inclement weather, government action, changes in arrangements or facilities by accommodation or transport suppliers, or other events beyond our control.
If due to circumstances outside our control in respect of which we were not able to notify you prior to departure, we are not able to provide you with the accommodation booked, we will, when you arrive in resort endeavour to provide accommodation of a similar standard in the same area. If we are unable to do so and can only provide accommodation of a lower standard we will refund the difference in price with a compensation payment of £30pp subject to compensation exceptions and on the same basis for children and free places. Please note compensation is not paid if changes are made by the carrier due to weather, technical or operation reasons and this affects your departure from resort.
Cancellation and alterations by you
Cancellations must be confirmed in writing by the person who completed the booking form we cannot accept verbal cancellations. The following cancellation charges are payable, as a proportion of the invoiced cost from the date we receive written confirmation. The number of days prior to departure are to the day on which written notice is received by us: cancellation 71 days or more prior to departure = loss of deposit only; 56-70days = 50%; 42-55 days = 65%; 28-41 days = 75%; 15-27 days = 90%; 14 days or less =100%. If cancellation of one or more party members results in an un-occupied bed or rooms within the chalet, those remaining must pay the appropriate empty bed charges. Please note that certain travel arrangements (e.g. scheduled air tickets) cannot be changed after a reservation has been made and any alteration will incur a 100% cancellation charge.
Amendments If you wish to amend a booking in any way once a confirmation invoice has been issued, we will do our utmost to make these changes but it may not always be possible. Amendments to a booking, e.g. dates, names, accommodation, involve an administration charge of £35 per person, or if within two weeks of departure £50 per person. Within 10 weeks prior to departure we reserve the right to treat this as a cancellation, with charges as above. If your amendment involves a recalculation of holiday costs we will send a revised invoice confirming these changes. Any amendment must be in writing from the party leader.
Many forms of transport such as scheduled airlines have restrictions on changing names, initials, dates etc even before tickets are issued, and we will be forced to pass on any airline costs should you wish to make these changes.
Dishonoured cheques will be treated as an amendment or, within 10 weeks of departure, a cancellation, with relevant charges payable.
Ski-Val accepts responsibility should services we are contracted to provide prove deficient, and for loss or damage you may suffer on holiday as a result of the proven negligence of our employees or agents acting in the course of their employment and this is bought to our attention in resort and in writing to us within 28 days from your return from holiday. Accommodation and transport are provided by independent suppliers, for whom we accept responsibility as follows: if you suffer death, bodily injury or illness arising from the proven negligence of our suppliers, we accept responsibility provided they were acting within the scope of employment when the accident occurred.
The only limitations that apply on our acceptance of liability as set out above are (whichever is the lesser): except in cases of personal injury, death or illness our liability will not be in excess of twice the price of the holiday of the person making the claim against us; and nor will our liability exceed any limitation applicable under any international convention governing or relating to the provision of the service complained about, even if that convention has not been ratified by or applied in the United Kingdom. All clients are bound by the conditions of carriage of all airlines, coach companies, and other suppliers of transport, accommodation and service which go to make up their holiday. These conditions are subject to international agreements between countries and copies may be made available on request.
Should any payment be made to you by us in any of the circumstances referred to in this section, we reserve the right to claim in your place against the party responsible for causing the illness, injury or death, and you must agree to assign that part of your rights to us and we will be subrogated to those rights.
Where appropriate, and subject to our reasonable discretion, general assistance shall be given to clients who through misadventure, suffer illness, personal injury or death during their holiday arising from an activity which does not form part of the inclusive holiday nor of an excursion offered by us. Where legal action is undertaken by the client, with our prior agreement, initial associated legal costs shall be met by us, provided the client requests such assistance within 90 days of the misadventure. Our aggregate costs in respect of this section shall not exceed £5,000 per booking. In the event of a successful claim for costs against a third party or there being suitable insurance policies in force, costs incurred by Ski-Val shall be recoverable from the client.
The risk of skiing being adversely affected by weather conditions has to be accepted and we obviously cannot guarantee snow. Snow conditions can change dramatically and will not be accepted as a valid reason for you to cancel your holiday. Where transport is arranged to other resorts the cost of this or ski pack costs will be payable locally by the client (ensure your insurance offers snow guarantee/pistes closure provision).
Ski-Val shall not be liable for any loss, delay or costs connected with and arising out of adverse weather conditions, including blocked roads. If as a result of force majeure, you miss your return departure and extra accommodation is required, Ski-Val will not be responsible for this cost and we strongly recommend you take insurance which subject to terms may cover this. We do not offer compensation for inconvenience or loss of holiday time caused by flight changes, delays or diversions. Similarly no refunds are given for unused portions of the holiday, e.g. journeys, car hire, empty accommodation, unused ski packs, uneaten meals, connecting flights nor for losses, costs and expenses of other travel/accommodation, this should be claimed from your travel insurance where applicable.
If we have booked scheduled flights on your behalf, we cannot accept any liability for delays, changes or cancellations to your flights and the conditions of that carrier will apply. In some circumstances you may be able to make a claim under your insurance so do make sure you have adequate insurance cover.
No representative is authorised to make or promise refunds and no such promises will be accepted by Ski-Val.
Where excursions or services such as ski lessons are provided by a company outside of Ski-Val, even where such excursions or services are sold through our representatives or supplier of Ski-Val, we will have no liability for these.
In relation to any bookings we take and/or make on your behalf for lift passes and or ski school and or ski equipment hire, we act only as an agent for the supplier of the services concerned. For all arrangements your contract will be with the supplier of the arrangements.
Insurance – No liability will be accepted for anyone travelling without adequate travel/ski insurance.
It is an express condition of booking that you have adequate travel insurance. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs and the activities you intend to take part in whilst on holiday. Such cover must as a minimum include the cost of cancellation by you and the cost of assistance (including but not limited to repatriation) in the event of accident or illness. Ski Val will not be liable for any expenses, costs, losses or damage of any nature whatsoever, which you incur as a result of your failure to purchase suitable and adequate travel insurance. In the event that Ski Val does incur any expenses, costs or losses as a result of any such failure on your part you will be responsible for reimbursing Ski Val for the full amount of such expenses, costs or losses. Please read your policy details carefully and take them with you on holiday. Please note: We do not check alternative insurance policies. If you are a UK resident you are entitled to free or reduced cost state provided health care when visiting EU countries. To obtain treatment you need to take a European Health Insurance Cared (EHIC) with you. More information on Insurance.
We ask all our guests to respect the accommodation they are staying in, mistreatment of accommodation can result in unnecessary wear and tear which can spoil the holiday of other guests. Clients are responsible for any breakages, losses or damage to their accommodation and will be liable for any costs which Ski-Val shall be entitled to recover from the client before homebound departure. The party leader shall be liable in the first instance for any claims against the party. All clients undertake to abide by local regulations (especially in relation to noise).
Clients undertake not to harm the reputation of Ski-Val, or cause offence to other clients, chalet owners, staff or representatives of Ski-Val. The holiday of any client in breach of this undertaking is liable to be terminated and Ski-Val shall have no further contractual obligations to that client. If you are prevented from travelling because, in the opinion of any person in authority, you appear to be unfit to travel or likely to offend other passengers, our responsibility for your holiday ceases and no refund or compensation will be paid. Party leaders must accept full responsibility for any misconduct or damages caused by group members.
We will try to meet any special requests but cannot guarantee to do so. Please note special requests do not form part of our contractual agreement and we will have no liability if they are not met.
The accommodation we supply must only be used by those named on your confirmation invoice. You are not allowed to share your accommodation with anyone else.
Occasionally a situation arises in one of our chalets that results in a temporary breakdown of a service despite our regular maintenance checks and repairs. Any such breakdowns in services will be rectified as quickly as possible with the minimum of inconvenience to guests.
Saunas/Steam rooms/Jacuzzi/pools- For those chalets that benefit from these facilities, access is generally limited to between 16.30 & 19.00 and not on staff day off or arrival/departure day. Jacuzzi's are emptied, cleaned and refilled on change over day and will therefore not be available on this day. Your chalet staff will confirm all these details to you. Should these facilities become unavailable for any reason, including health, safety or legal reasons, we do not offer compensation for inconvenience or curtailed use in such event! Use of domestic hot tubs within chalets is subject to local laws and we cannot be held responsible if these change.
Please note that particularly for those chalets with outdoor hot tubs, there are local rules and regulations with regards noise and respect for neighbours. For this reason, their use is not allowed after dinner.
Internet/wifi - Is available free of charge in all of our chalets, however, in most instances belongs to the chalet owner so its availability is outside of our control. Please bear in mind that in the mountains, signal strength can vary, may not always be that strong or suitable for large amounts of streaming. Unfortunately we cannot guarantee that it will be operative or that there will be continuous and uninterrupted connection. In the event of technical or other issues preventing access, no refund or compensation will be paid! Bear in mind that access may not be available throughout the chalet and maybe in communal areas only. We recommend that if accessing the net or downloading is essential during your holiday, you have your own data/roaming package for back up or make use a local internet shop. No liability will be accepted for damage to or loss/theft of this equipment from your chalet.
Security- Our chalets do not have safes for securing guests valuables and as with most chalet holidays, our chalets are not generally locked and few bedrooms have keys. (Where possible keys will be provided for a small deposit). In some chalets, parts of the building may be shared by other residents using the same communal entrance. Clients are responsible at all times for their own personal documents, baggage, belongings and ski equipment whether hired or not, we, would recommend you do not take valuables on holiday with you.
Special Diets/Dietary requests/food allergies
Our chalet staff always aim to please and create menus everybody likes. We provide a vegetarian alternative for guests that don’t eat meat or that evening choice of meat or fish and within reason and plenty of notice our staff will do their best to adapt the chalet menus for those with any dietary requests. However, please do bear in mind that chalets are mostly private houses and do not have vast kitchens or teams of chefs to cope with cooking separate meals for everyone each evening and a lot of alternative ingredients are simply not readily available. Therefore, you must be happy to compromise with our menu and accept that we cannot offer a completely alternative menu alongside our usual chalet menu. Particularly, if there are more than a couple of different requests within a group, you may need to consider agreeing a menu acceptable to all or the individuals choose to avoid what they can’t eat. We may have to make an additional charge for costly alternative ingredients and more importantly for the cook to cover them coming in earlier to prepare different dishes.
Please ensure that we know about any dietary requests at least two weeks before you travel - if you wait until a couple of days before arrival or even wait until you are in resort, it may take days to source particular products, if at all and we may have to make a charge. Our chalet staff will be more than happy to chat through our menu with you during the week before your arrival and advise you about foodstuffs to bring with.
We cannot provide vegan or kosher meals and cannot guarantee a nut free environment or avoidance of or zero contact with specific foodstuffs and therefore cannot accept liability in the event of an allergic reaction. We have no control over items of food bought in by other guests and we cannot always be aware of precise food contents of ingredients.
All travel arrangements including routings, identity of carrier, aircraft type and arrival airports are provisional until confirmed on your Itinerary and may change after this due to circumstances beyond our control. Any changes will not entitle you to cancel or change to other arrangements without paying our normal charges.
Transfers - Times may be affected by weather, road and traffic conditions, in particular congestion during continental school holidays can cause delays as may road closure due to road works, avalanche risks etc. On occasions there may be waiting times for other flights to join your transfer to resort and sometimes transfers may involve a change of vehicle on route. Your return transfer may also carry guests for more than one flight and this may affect your departure from resort.
We regret we are not in a position to offer any assistance in the event of delay at your outward or homeward point of departure. Any airline concerned may however provide refreshments etc.
If you are unable to reach or leave your resort/chalet due to Force Majeure circumstances such as road closures, weather or traffic conditions etc, we will provide reasonable assistance with alternative arrangements but any costs incurred must be borne by you and claimed on your travel insurance as appropriate.
We reserve the right to make any necessary change to your travel arrangements including changing the means of transport in a Force Majeure situation in order for us to be able to meet our obligation to transport you to and from the resort or your UK departure airport.
Please note that the reimbursement of the cost of a flight that forms part of your holiday is the responsibility of the airline.
We want your holiday to be as enjoyable as possible, but occasionally even the best laid plans can go wrong. In the unlikely event of there being something not to your liking whilst on holiday, you must report it to the relevant supplier of the services in question and our resort representative whilst still in resort, thereby giving them the opportunity to remedy the problem. If the problem cannot be completely resolved you must obtain from the representative a Client Comment Form for completion. If you remain dissatisfied, please write to us at firstname.lastname@example.org within 28 days of your return. We regret that we cannot accept liability for any claims which are not notified to ourselves and our suppliers entirely in accordance with this clause. Our representatives are not authorised to promise or make payments or to vary the terms, conditions or information of our booking conditions.
Literature & Website Validity
All descriptions in any of our literature or on our website, or made orally or in writing are given in good faith based on information believed to be correct at the time. After posting of these conditions on this website, changes can take place, which are beyond our control. Photographs of rooms represent the type of accommodation available but not all rooms will be the same size or style. Floor plans and chalet layout descriptions are intended as a guideline only. We reserve the right to increase or decrease the price of unsold holidays at any time and to correct omissions or errors. For these holidays supplements and discounts may not be as stated on the web or any of our literature.
Any advice given by a Travel Agent which is not based on advice given by us is the responsibility of the Travel Agent. We do not accept liability if incorrect advice is given in these circumstances.
Visas, Passports & Baggage
It is your responsibility to be in possession of a valid passport and any necessary visas. If you do not have a British passport you must check with your own consulate or embassy regarding entry requirements for the country you are travelling to.
Your financial protection
You can book confidently with us knowing that we are ATOL protected, our Air Travel Organiser's Licence is renewed annually and only after stringent checks on all aspects of a company's business.
The air inclusive holidays shown on this website are ATOL protected since we hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 5888. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
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